Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are usually processed within 1-2 business days and delivered within 3-7 business days depending on your location.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to track your package in real time.

3. What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).

4. Do you offer Cash on Delivery (COD)?

Yes, COD is available for selected pin codes across India.

5. Can I cancel my order?

Orders can only be cancelled before they are dispatched from our warehouse. Once shipped, cancellations are not possible.

6. Can I return my order?

Yes. Eligible products can be returned within 15 days of delivery, subject to our Return & Refund Policy.

7. How will I receive my refund?

Approved returns are refunded as Loom & Latent Store Credit, which can be used for future purchases on our website.

8. Can I exchange my product for a different size?

Yes. Exchanges are available within 15 days of delivery, subject to stock availability.

9. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos and your order number. Our team will assist you with a replacement or resolution.

10. How do I know which size to order?

Please refer to our Size Guide available on each product page before placing your order.

11. Are your shirts true to size?

Yes. Our shirts are designed to fit true to size. If you prefer a relaxed fit, consider sizing up.

12. Will sold-out products be restocked?

Popular products may be restocked based on demand. Follow us on social media or subscribe to updates for restock notifications.

13. How should I care for my shirts?

We recommend machine washing in cold water, washing with similar colors, and avoiding bleach. Follow the care instructions on the garment label.

14. Do you ship internationally?

Currently, we ship across India. International shipping may be introduced in the future.

15. How can I contact Loom & Latent?

For any questions or support, email us at loomlatentofficial@gmail.com. We typically respond within 24-48 business hours.