Refund policy

Return & Refund Policy

Last Updated: 17 August 2026

At LOOM & LATENT, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund subject to the terms below.

1. Return Eligibility

For orders placed outside sale periods, eligible products may be returned within 15 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and unwashed.

  • The product must be in its original condition.

  • All original tags and labels must remain attached.

  • The product must not have stains, marks, odour, damage or signs of wear.

  • The product should be returned with its original packaging where reasonably possible.

  • The product must correspond to the order placed with LOOM & LATENT.

We reserve the right to reject a return if the product does not meet these conditions.

2. Non-Returnable Products

The following products may not be eligible for return or refund:

  • Products that have been worn or washed.

  • Products with removed, damaged or missing tags.

  • Products showing signs of use.

  • Products damaged after delivery due to customer handling.

  • Products specifically marked as non-returnable.

  • Products purchased during certain clearance, final-sale or promotional campaigns where return restrictions were disclosed at the time of purchase.

3. First-Time Customer Returns

For a customer's first eligible order, LOOM & LATENT may provide a free return subject to the return conditions stated in this policy.

4. Subsequent Returns

For subsequent eligible orders, a reverse shipping fee of ₹25 per item, subject to a maximum of ₹100 per order, may be deducted from the refund.

The applicable return shipping fee will be communicated during the return process.

5. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A wrong size or colour compared with your order

please contact us as soon as possible after delivery.

We may request photographs or videos showing:

  • The product

  • Product tags

  • Packaging

  • Shipping label

  • The issue or damage

This information may be required to verify the claim.

If the issue is verified as an error or defect attributable to LOOM & LATENT, we will provide an appropriate resolution, which may include a replacement, exchange or refund, subject to product availability and applicable law.

6. Exchange

Eligible products may be exchanged depending on:

  • Product eligibility

  • Availability of the requested size or colour

  • The applicable exchange period

  • The product being returned in acceptable condition

If the requested replacement is unavailable, we may offer another appropriate resolution.

7. How to Request a Return

To request a return:

  1. Contact us at supportloomlatent@gmail.com.

  2. Provide your order number.

  3. Tell us the reason for the return.

  4. Provide photographs or videos if requested.

  5. Wait for return approval and instructions.

  6. Pack the product securely.

  7. Hand over the package using the return method provided by LOOM & LATENT.

Please do not send a product to any return address without receiving return instructions from us.

8. Return Inspection

After the returned product reaches us, it may be inspected to confirm that it meets the return conditions.

If the product passes the inspection, the applicable refund or exchange will be processed.

If the product does not meet the return conditions, the return may be rejected.

9. Refunds

Once a return has been received and approved, the applicable refund will be processed.

Refunds will generally be issued to the original payment method used for the order, where supported.

The time required for the refund to appear in your bank account or payment method may depend on the payment gateway, bank or financial institution.

10. Refund Deductions

Where applicable, the refund amount may be adjusted for:

  • Applicable reverse shipping charges

  • Other charges that were clearly disclosed as non-refundable or applicable to the transaction

Any applicable deduction will be communicated as part of the return/refund process.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed or shipped.

If an eligible cancellation is accepted after payment, the applicable refund will be processed through the original payment method where possible.

12. Failed or Unsuccessful Delivery

If an order is returned to us because of an incorrect or incomplete address, refusal to accept delivery, repeated failed delivery attempts or other reasons attributable to the customer, additional shipping or re-shipping charges may apply where applicable.

Please refer to our Shipping Policy for more information.

13. Sale and Promotional Orders

Products purchased during sale, clearance or promotional periods may have different return and refund conditions.

Any special return restrictions will be displayed or communicated before or during the purchase.

14. Contact Us

For return and refund assistance:

LOOM & LATENT

Email: supportloomlatent@gmail.com

Please include your order number in all return or refund communications.

We aim to handle return and refund requests fairly and transparently in accordance with our policies and applicable consumer-protection laws.

LOOM & LATENT reserves the right to update this Return & Refund Policy from time to time. The policy applicable to an order will generally be the policy disclosed at the time of purchase, subject to applicable law.