Privacy policy

Privacy Policy

Last Updated: 17 Aug 2026

LOOM & LATENT respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share information when you visit or make a purchase through our website.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Mobile/telephone number
Billing address
Shipping address
Order details
Payment-related information
Account information
Product preferences
Customer support communications
Information you voluntarily provide to us

Payment card details and other sensitive payment credentials are generally processed by our authorised payment service providers and are not stored by LOOM & LATENT unless specifically required and lawfully permitted.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Deliver products.
Process payments.
Provide order confirmations and updates.
Handle returns, exchanges and refunds.
Respond to customer enquiries.
Provide customer support.
Prevent fraud and misuse.
Improve our products and website.
Send marketing communications where permitted and where applicable consent or another lawful basis is required.
Comply with applicable legal, tax and regulatory requirements.

3. Shopify and Service Providers

Our online store is powered by Shopify.

We may use third-party service providers for services including:

Payment processing
Shipping and delivery
Order tracking
Customer communication
Website analytics
Marketing
Fraud prevention
Technical support

These providers may process information necessary to provide their services.

4. Payment Information

Payments may be processed through third-party payment gateways such as Razorpay, Cashfree, PayU or another provider made available through our website.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning.
Remember preferences.
Understand website usage.
Improve user experience.
Support analytics and marketing activities where applicable.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to marketing communications, we may send information about:

New collections
Offers
Promotions
Product launches
Brand updates

You can unsubscribe from marketing communications where an unsubscribe option is provided.

7. Data Security

We take reasonable measures to protect personal information from unauthorised access, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and complying with applicable legal obligations.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal data, including rights to request access, correction, deletion or other applicable actions.

To make a privacy-related request, contact:

Email: loomlatentofficial@gmail.com

10. Children's Information

Our website is not intentionally directed toward children, and we do not knowingly collect personal information from children for purposes prohibited by applicable law.

11. Changes to this Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For privacy questions or requests:

LOOM & LATENT