Shipping Policy

Last Updated: [INSERT DATE]

At LOOM & LATENT, we aim to process and deliver your orders as efficiently as possible.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Our standard order processing time is approximately:

 TIME —  1–3 business days

Orders may take longer to process during:

• Sales

• Product launches

• Promotional periods

• Holidays

• High-volume periods

2. Delivery Time

After dispatch, delivery time depends on the destination, courier partner and other operational factors.

Estimated delivery time:

 DELIVERY TIME — 3–7 business days

The estimated delivery date is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

We currently offer:

Free shipping on orders above ₹1,600.

Orders below the applicable free-shipping threshold may be charged according to the shipping rate displayed at checkout.

4. Delivery Areas

We aim to deliver to serviceable locations across India.

Availability may depend on courier serviceability for the delivery PIN code.

5. Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or another applicable communication channel.

Tracking updates are controlled by the courier/logistics provider and may occasionally take time to update.

6. Incorrect Address

Customers are responsible for providing an accurate shipping address and contact number.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned.

Additional shipping charges may apply for re-shipment where the issue is attributable to incorrect information provided by the customer.

7. Delivery Attempts

Courier partners may make multiple delivery attempts according to their operational procedures.

If a parcel cannot be delivered after the applicable attempts, it may be returned to us.

8. Delayed Delivery

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Weather

• Natural events

• Transport disruptions

• Courier operational issues

• Public holidays

• Incorrect address information

• Remote-area delivery

• Other unforeseen circumstances

Where a delay is caused by circumstances outside our reasonable control, we will make reasonable efforts to assist with tracking and resolution.

9. Damaged Package

If the package appears significantly damaged at the time of delivery, please document the condition with photographs/videos where possible and contact us promptly.

10. Lost Shipments

If tracking indicates that a shipment has been lost or is not delivered within a reasonable period, please contact us.

We will coordinate with the relevant logistics provider and investigate the shipment.

11. Returns

Return shipping is governed by our Return & Exchange Policy.

Eligible first-time customer returns may qualify for free return shipping.

For subsequent eligible returns, a reverse shipping fee of ₹25 per item, up to ₹100 per order, may apply as described in our Return & Exchange Policy.

12. Contact

For shipping-related questions:

Email: loomlatentofficial@gmail.com

Please include your order number so that we can assist you more quickly.

LOOM & LATENT reserves the right to update this Shipping Policy from time to time.